Refund Policy

At Axel Christiansen, we strive to ensure that every purchase meets our standards of quality and your expectations. If for any reason you are not completely satisfied with your order, we are here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and unworn
  • The item must be in its original packaging
  • All tags must remain attached
  • The item must be in the same condition as received

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked Final Sale
  • Gift cards
  • Items that show signs of wear, washing, or damage

Return Process

To initiate a return, please contact our support team with your order details.

Provide:

  • Your Order Number
  • The item(s) you wish to return
  • Reason for the return

Our team will provide instructions for returning the item.

Contact us at:
support@axelchristiansen.com

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Your refund will be processed to the original payment method
  • Processing times may take 5–10 business days depending on your bank or payment provider.

Exchanges

If you wish to exchange an item for a different size or color, please contact our support team.

Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the product

We will resolve the issue as quickly as possible.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

  • A defective item
  • Incorrect item received

Shipping costs are non-refundable unless the return is due to our error.